Privacy Policy

Last updated: January 2026

At MINKU HOLDINGS (PTY) LTD (“we”, “us”, or “our”), we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how information is collected, used, stored, and protected when you access our website, use our digital applications, or interact with our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you choose to provide when you interact with us, including when you:

• Reach out via our website, email, or other communication channels
• Request proposals, consultations, demonstrations, or services
• Sign up for newsletters or promotional communications
• Share feedback, complete surveys, or attend company-hosted events

The information provided may include:

• Full name and contact details such as email address or phone number
• Business or organisation name and professional role
• Details relating to your project needs or service preferences
• Payment or billing details, handled securely through approved third-party processors

1.2 Information Collected Automatically

When you visit our website or use our applications, certain information may be collected automatically to help us understand usage patterns and improve performance.

• Device type, operating system, and browser details
• Internet Protocol (IP) address and approximate location
• Website or application activity, including pages viewed and interaction time
• Cookies and comparable tracking technologies

1.3 Application-Specific Information

Where you use our mobile or web-based applications, we may also collect limited additional data, subject to your consent, such as:

• Permissions granted for specific features (for example, camera or media access)
• Notification tokens for sending alerts or updates
• Usage analytics used solely to enhance functionality and user experience

2. Purpose of Information Use

The information we collect is used to support our business operations and deliver high-quality services, including to:

• Deliver and enhance our solutions, including Cloud Services, Business Intelligence, Automation, Data Engineering, Application Development, and AI/ML offerings
• Respond to enquiries, requests, and support needs
• Communicate important service-related notices and updates
• Send marketing or promotional content where permission has been granted
• Monitor usage trends to improve performance and reliability
• Identify, prevent, and address security risks or fraudulent activity
• Meet regulatory, contractual, and legal requirements

3. Sharing of Information

Your information may be shared only where necessary and under appropriate safeguards, including with:

• Third-party service providers that support hosting, analytics, communications, or operations
• Strategic partners involved in joint service delivery, where you have agreed
• Regulatory or legal authorities where disclosure is legally required
• Relevant parties during business restructuring, mergers, or asset transfers

We do not trade or sell personal information to third parties.

4. Information Security

We apply reasonable administrative, technical, and physical safeguards to protect your data, including secure systems, access restrictions, encryption, and staff awareness initiatives. Despite these efforts, absolute security cannot be guaranteed for online data transmissions.

5. Information Retention

Personal information is retained only for as long as it is required to achieve the purposes described in this policy, comply with legal obligations, and support legitimate business operations.

6. Your Data Protection Rights

Subject to applicable laws, you may have the right to:

• Request access to personal information held about you
• Ask for corrections or updates to inaccurate data
• Opt out of direct marketing communications
• Request deletion of your information where permitted by law
• Raise objections to certain processing activities

7. Children’s Information

Our platforms and services are intended for general business use and are not designed for children under the age of 13 (or under 16 in jurisdictions with higher age thresholds). We do not knowingly collect data from children. If such information is identified, it will be removed without delay. Concerns can be reported to info@minkuholdings.co.za.

8. Cross-Border Data Transfers

Information may be processed or stored outside your country of residence. Where this occurs, we ensure appropriate legal and contractual protections are in place.

9. Cookies and Similar Technologies

Cookies and related tools are used to enhance site functionality, understand traffic behaviour, and improve overall user experience. Browser settings can be adjusted to manage or disable cookies, although some features may be affected.

10. External Websites

Our digital platforms may reference third-party websites or services. We are not responsible for their data handling practices and recommend reviewing their privacy policies independently.

11. Policy Updates

This Privacy Policy may be revised periodically. Any changes will be reflected on this page along with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at info@minkuholdings.co.za.

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